Effective Date: January 16th, 2024

This Privacy Policy applies to www.oorjasolutions.org and hi.oorjasolutions.org and use of our offline farming services.

Oorja Development Solutions India Private Limited (registered address at 55 Westend Marg, 2nd Floor, Saidulajab, New Delhi - 110030, India) and its holding company Oorja Development Solutions Limited are committed to protecting the privacy of its users.

www.oorjasolutions.org and hi.oorjasolutions.org are the property of Oorja Development Solutions Limited and Oorja Development Solutions India Private Limited.

This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and the choices you have regarding your personal information. By using our website and our services, you agree to the terms of this Privacy Policy.

1. Information we collect: We may collect personal information such as names, phone numbers, email addresses, postal address, Government ID numbers, date of birth, CV details such as work experience, references, etc.

In addition, we may collect transaction data on user interactions with our services, such as the dates of service use, transaction amounts, transaction types, etc.
We collect information you post in a public space on our website or on a third-party social media site belonging to www.oorjasolutions.org.
We never collect sensitive financial information such as credit card numbers.
We may also collect information such as GPS locations when using any of our digital apps, user interactions with events and other services (such as farmer trainings, workshops, etc.), and other demographic, socio-economic and agricultural information provided by users.

2. How we collect information: We collect information in different ways:

Directly from you, when you fill an online form on our website or ask us a question through phone or email. We may also collect information in-person or over the phone through surveys.
Passively, as we use tracking tools like Google Analytics and browser cookies for collecting information about your usage of our website.
From third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.

3. Purpose of collection: We collect user information order to enrich our services, specifically to:

Contact users and respond to user grievances and issues.
For security and verification purposes, in order to protect our customers and company.
Improve our services, via understanding user behaviours and interactions with our services.
Marketing purposes for new services or products.
Sending transactional communications such as receipts, confirmations, etc.

4. Legal basis for processing data: We collect user data from users consenting into the collection, processing, and storage of personal data via membership contracts, as outlined within Section 9 of our membership contract/receipt. For non membership based services (e.g. milling and cooling), we only collect information willingly supplied by our users. By using our services, users acknowledge and consent to the collection and processing of their personal data.

5. Sharing of information with third-parties: We may share user personal information with third-party organisations such as business partners, contractors, surveyors, and consultants. Information will be shared only when under contractual agreement with said third-party organisations, and only for the purposes stated within this policy.

6. Data security: We maintain reasonable security practices and procedures in order to protect personal data, as well as all legally required procedures related to the investigation and reporting of data breaches.

The security of your personal information is important to us, but remember that no method of transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. User rights: Users have a right to access, amend, or remove personal data collected, and may do so via contacting our designated Grievance Officer. In accordance with the Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Grievance Officer: Aditya Pandey

Address: 55 Westend Marg, 2nd Floor, Saidulajab, New Delhi - 110030, India

Email: privacy@oorjasolutions.org

8. Data retention: We may retain user data after the termination of the membership contract only for as long as is necessary, up to a period of 2 years, for the purposes set out in this privacy policy. We will also retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

9. Updates to the privacy policy: We may update this privacy policy to ensure compliance with new regulations, and any changes will be communicated to users.

10. Compliance with laws: Our data processing activities comply with the following laws:

Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011
Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules 2021
Digital Personal Data Protection Act 2023.

11. Jurisdiction: If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website’s terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.

For any questions or concerns regarding this privacy policy, please contact us at: info@oorjasolutions.org.

Natasha Agarwal

Productive Power for Smallholder Farmers